Terms & Conditions 
Last Updated: March 16, 2026 

Welcome to Emotions Toolbox Private Limited, (“we,” “our,” or “us”), providing Quokka, the emotional wellness app, web and other related service. These Terms and Conditions (“Terms”) govern your use of the Quokka mobile application, website, and related services (collectively, the “Service”). By accessing or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. Eligibility
You must be at least 18 years old to use the Service.
If you are under 18, you may only use the Service with parental or legal guardian consent and under adult supervision.
By using the Service, you confirm that:
• You are legally able to enter into a binding agreement.
• The information you provide is accurate and current.
• You will comply with these Terms and applicable laws.

2. Nature of the Service (Important Disclaimer)
The Service provides emotional wellness tools, educational content, and self-help resources designed to support general emotional well-being. However:
• The Service does not provide medical advice, diagnosis, or treatment.
• The Service does not replace professional mental health care.
• Any coaching, guidance, or AI-based suggestions are not licensed medical professionals unless explicitly stated.
If you are experiencing a mental health crisis or emergency, please contact
: • Local emergency services
• A licensed mental health professional
• A suicide prevention hotline
The Service should not be relied upon in such emergencies.

3. Account Registration
To access certain features, you may need to create an account.
You agree to:
• Provide accurate registration information.
• Maintain the confidentiality of your account credentials.
• Notify us immediately of any unauthorised use.
• Notify us immediately in case of any security breach.
You are responsible for all activities under your account.

4. User Conduct
You agree not to use the Service to:
• Harass, threaten, or harm other users.
• Share abusive, discriminatory, or illegal content.
• Upload harmful code or malware
. • Attempt to reverse-engineer or exploit the platform.
• Misrepresent yourself or impersonate others.
We reserve the right to remove content or suspend accounts that violate these Terms.

5. User Content
You may submit content such as:
• Journal entries
• Mood logs
• Messages
• Feedback
• User responses in interactive games and inventories
By submitting content, you grant Emotions Toolbox Private Limited, a limited, non-exclusive license to:
• Store
• Process
• Display
• Aggregate
• Randomise and anonymise
Your content for the purpose of operating and improving the Service.
You retain ownership of your content.
You are responsible for the content you submit.

6. Privacy and Data Protection
Your use of the Service is also governed by our Privacy Policy, which explains: • What information we collect
• How we use it
• How we protect it
• Other relevant matters
Sensitive information such as mental health or emotional data may be collected to personalise your experience.
We implement reasonable security measures with utmost care, but no system can guarantee complete security.

7. AI-Generated Insights
Some features may include AI-generated suggestions, emotional insights, or guidance.
These outputs:
• Are automatically generated
• May not always be accurate
• Should be used for reflection and support only
They should not be treated as medical or psychological advice.

8. Intellectual Property
All content within the Service including:
• Content
• Algorithms
• Software
• Branding
• Logos
• Design
is owned by Emotions Toolbox Private Limited or licensed to us and protected by intellectual property laws.
You may not copy, distribute, modify, or commercially exploit any part of the Service without written permission.

9. Third-Party Services
The Service may integrate or link as need be to third-party platforms such as:
• Meditation providers
• Payment processors
• External content services
We are not responsible for the practices or content of these third parties.
Your use of those services is subject to their own terms.

10. Health and Safety Disclaimer
The Service is intended to support general emotional wellness.
We make no guarantees regarding:
• Improvement in mental health
• Emotional outcomes
• Psychological results
You acknowledge that emotional well-being is complex and outcomes vary between individuals.

10.1. Not a Medical or Mental Health Service
The content, tools, features, and information provided by Quokka are intended solely for general emotional wellness and self-improvement purposes.
The Service does not provide:
• Medical advice
• Psychological diagnosis
• Mental health treatment
• Therapy or counseling services
Nothing in the app should be interpreted as professional medical or psychological advice.
Always seek advice from a qualified healthcare professional regarding mental health concerns.

10.2. Not a Substitute for Professional Care
The Service is not a replacement for professional mental health care.
If you are experiencing:
• Depression
• Anxiety disorders
• Trauma
• Severe emotional distress
• Suicidal thoughts
You should consult a licensed mental health professional such as a:
• Psychotherapist
• Clinical counselor
• Psychologist
• Psychiatrist
The app is designed to support emotional wellness, not to treat clinical mental health conditions.

10.3. Emergency Situations
Quokka is not intended for use in emergencies.
If you are experiencing:
• Suicidal thoughts
• Thoughts of harming yourself or others
• A mental health crisis
Please immediately contact:
• Local emergency services
• A suicide prevention hotline
• A licensed mental health professional
Do not rely on this app during emergencies.

10.4. If You Are in Immediate Danger
If you feel that you may harm yourself or someone else, please contact emergency services immediately.
1. Call your local emergency number
2. Go to the nearest hospital emergency department
3. Reach out to a trusted person 

10.5. Talk to Someone You Trust
If professional support is not immediately available, consider reaching out to someone you trust:
• A friend
• A family member
• A mentor
• A teacher or colleague
Sharing how you feel with another person can help you feel less alone.

10.6. Seek Professional Mental Health Support
For ongoing emotional or mental health concerns, we encourage you to speak with a qualified professional such as:
• psychotherapists
• Mental health counselors
• Psychologists
• Psychiatrists
They are trained to provide the care and support that may be needed during difficult times.

10.7. How Quokka Can Help
Quokka is designed to provide tools that may support emotional well-being, such as:
• Guided reflections
• Mood tracking
• Mindfulness exercises
• Journaling tools
• Educational content
However, these tools cannot replace professional mental health care.

10.8. When to Seek Immediate Help
Please seek urgent support if you experience:
• Thoughts of suicide or self-harm
• Thoughts of harming others
• Severe emotional distress
• Panic attacks that feel uncontrollable
• Feeling unable to stay safe
Professional help is the best and safest option in these situations.

10.9. If the App Detects Crisis Signals
If our system detects language or activity that may indicate distress, the app may:
• Suggest crisis resources
• Encourage contacting a professional
• Provide emergency contact information
This feature is intended only as supportive guidance.

11. AI-Generated Content Disclaimer
Some features of Quokka may use artificial intelligence to generate responses, insights, or suggestions.
These AI responses
: • Are automatically generated
• May not always be accurate or appropriate
• Should be considered informational and supportive only
AI-generated content should not be interpreted as therapy or medical advice.

12. Personal Responsibility
Your use of the Service is voluntary and at your own discretion.
You acknowledge that:
• Emotional well-being varies for each individual
• Results from using the Service may differ
• You are responsible for how you interpret and apply the information provided You should use your own judgment when making decisions about your mental health.

13. No Guarantees of Outcomes
While Quokka aims to support emotional well-being, we do not guarantee:
•Improvement in mental health
• Emotional relief
• Behavioural or psychological outcomes
Wellness outcomes depend on many personal factors outside the control of the Service.

14. User-Generated Content
Users may submit or store personal content such as
: • Journal entries
• Mood logs
• Reflections
• Messages
• Responses to interactive games and inventories
These entries are self-reported and personal in nature.
The platform does not monitor or validate the psychological accuracy of user content.

15. Educational and Informational Content
Any articles, exercises, or recommendations provided within the app are intended for informational and educational purposes only.
They should not be interpreted as clinical advice or therapy.

16. Limitation of Liability
To the fullest extent permitted by law, Emotions Toolbox Private Limited and its affiliates shall not be responsible for:
• Decisions made based on app content
• Emotional distress related to use of the Service
• Misinterpretation of guidance
• Failure to seek professional care
Your use of the Service is at your own risk.

17. Indemnification
You agree to indemnify and hold harmless Emotions Toolbox Private Limited from claims arising from:
• Your use of the Service
• Your violation of these Terms
• Your submitted content

18. Termination
We may suspend or terminate your account if:
• You violate these Terms
• Your actions pose risk to the platform or other users
You may stop using the Service at any time.
Upon termination:
• Access to your account may be removed
• Certain data may be retained as required by law

19. Changes to the Terms
We may update these Terms from time to time to reflect changes in the Service or applicable regulations.
If significant changes occur
: • We will notify users through the app or email.
Continued use of the Service means you accept the updated Terms.
Updates will be posted within the app with an updated “Last Updated” date.

20. Governing Law
These Terms shall be governed by the laws of Republic of India, without regard to conflict-of-law principles.
Any disputes shall be resolved in the courts located in Hyderabad, India.

21. Contact Information
If you have questions about these Terms, please contact:
Emotions Toolbox Private Limited
Email: emotions@emotionstoolbox.com
Address: 10-2-191, Flat no. 301, Manbhum Anthariksha, Road no 1, West Marredpally, Secunderabad 500026, India.